DYKIB RETURN POLICY
Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email service@dykib.com

RETURNABLE MERCHANDISE
Items are eligible for a refund within 10 days of package delivery.

All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.
The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.

If the items arrive in damaged or defective conditions, IMHD will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund.

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at service@dykib.com. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. Dykib reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. Dykib also reserves the right to decline returns or exchanges not made within the 10-day period.
For further information on our return policy, please contact Customer Service at service@dykib.com to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 9:00AM-8:00PM EST.

IMPERFECT SALES AND CLEARANCE MERCHANDISE
We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.

CUSTOM ORDERS
Custom Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, we have only provided you with an estimated ship time.

PROBLEM? LET US HELP
In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at service@dykib.com. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.

GREEN SHIPPING PROTECTION
If you purchased Green Shipping Protection(also known as “Green Shipping Coverage”) with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder.
Reach out to the dykib customer service for assistance replacing your order. You have the option to live chat with a representative at: dykib.com or by email at service@dykib.com.

RE-ORDER INSTRUCTIONS
Input your order number and the email address you used when placing your order. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation. Reorder Requests may be rejected at the discretion of the Dykib support team. For full terms and conditions, click here.
Package protection against theft, damage, and carrier mishandling is only valid on orders up to $600.

Dykib is exempt of liability if the customer opts out of Green Shipping Protection.

GREEN SHIPPING PROTECTION RETURN POLICY
If you purchased Green Shipping Protection with your order and your package was damaged, lost, or stolen and the item is now sold out to be replaced you may be eligible for a full refund.
If your package is damaged or has any shipment issues, you are eligible for a replacement. If the product is out of stock, you can exchange for a product at equal or less value, accept a gift card, or get a refund.
If you purchased Green Shipping Protection with your order and you are not satisfied with your purchase – the Green Shipping Protection fee is eligible for a refund as long as the order placed on Dykib also eligible for a refund. Standard Dykib Return policy applies. Green Shipping Protection is final sale on orders not eligible for exchange or returns. Green Shipping Protectionis final sale on all orders other than those eligible for protection.

RETURN POLICY FOR ORDERS WITH GREEN SHIPPING PROTECTION
If your order has Green Shipping Protection™ applied, you will need to enter in the original order number to process a return and receive a full refund. You may also email dykib.com or by email at service@dykib.com to help coordinate a return. Green Shipping Protection is final sale on all orders other than those eligible for protection.

IMPORTANT DISCLAIMERS
DELIVERY ISSUES
Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.
If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) 463-3339. Due to privacy concerns, Dykib cannot reach out to FedEx on behalf of the customer. Fedex will allow you to file a claim.
If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a “signature required” delivery.

INTERNATIONAL DELIVERIES
International orders are not refundable and customers are responsible for paying any customs duties and taxes.

ARRIVAL DATES
Dykib does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.

COLOR & FINISH
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

How to Make a Return
If you would like to make a return, please reach out to Dykib Customer Service at service@dykib.com to verify return eligibility before sending pieces back.
If you wish to make a return, please indicate the following: reason for return, order number, and product description.
Please note that a restocking fee of 15% of the order total will be applied on all returns
Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
Eligible returns will receive a refund.

REFUNDS
Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.

NON-REFUNDABLE ITEMS
Imperfect Items
Clearance Items
Custom Orders
International Orders

CREDITS TO YOUR CHARGE CARD
Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date Dykib has received your return for your account to be credited.